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Once the system reaches a steady state, our services typically center on sustained system improvement, staying current on Fonteva upgrades, implementing new features, and monitoring staff satisfaction. This often includes additional Fonteva features, process automation, and third-party integrations. Designed to support clients once they are live and stable, the primary focus here is to implement lower-priority requirements that were not part of the initial launch. We support association staff by setting goals and actively managing staff feedback to ensure system and usage issues are resolved quickly. Our primary focus is system stabilization and staff adoption. The initial period following a system launch is critical to building and maintaining positive momentum and sentiment toward your new Fonteva association management platform. Additionally, we reassess our managed services plans over time as the system stabilizes, internal capacity builds, and staff members become confident using the system. We accept requests for changes from staff on an ongoing basis, and we work with our client stakeholders to find the right balance between roadmap initiatives and support needs.Įvery client receives a plan tailored to their unique situation and budget. All too often, a new system is implemented and launched without sufficient staff training, or worse, with inadequate consideration as to how staff are expected to complete common business processes.įíonta takes a highly consultative approach, working directly with staff to ensure system improvement efforts are aligned with their needs and that end-users are properly trained to do their jobs efficiently. The success of any system improvement initiative is dependent upon effective change management and staff adoption. Long-term, Collaborative Support for Fonteva Users Throughout our Fonteva implementation and support process, we make every effort to maintain the continuity of our team members, provide regular, written status updates, and work from a shared task log. Our managed services clients receive a blend of consulting services tailored to their specific plan, and teams typically include a project manager, architects, consultants, developers, and quality assurance engineers. We establish a cadence of stakeholder reviews to discuss progress against goals and to ensure expectations are being met and value delivered. Once we have defined our priorities, goals, and metrics for success, our highly qualified team members work closely with client staff to solve identified problems, enhance systems, and build internal capacity with Fonteva.

This enables the client team to truly measure outcomes and gauge impact. As part of the planning process, we work with clients to define goals, milestones, and metrics to create a framework for success. This includes our prioritized recommendations for moving forward based on the platform’s best practices. Based on our findings in the initial assessment process, we create a detailed plan that addresses noted areas of pain, growth, and improvement. If necessary, we will also reserve time during the assessment phase to address high-priority issues causing significant business disruption. This allows for total transparency as we identify surface pain points and areas where functionality could be more fully leveraged. We work collaboratively with key association stakeholders and staff to assess as-is implementation, data, and business processes.

Our goal-oriented methodology follows five major steps:

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We aim to identify and address root causes to ensure long-term success and full realization of your investment in Fonteva. As we lead clients through the Fonteva association platform, we take a configuration-first, customize-when-necessary philosophy centered on the goals of reducing long-term maintenance costs, ensuring smoother upgrades, and maximizing business agility.Īt its core, our methodology focuses on delivering successful outcomes instead of simply selling consulting hours with a break/fix mentality. With a collaborative and outcome-driven approach, Fíonta is focused on achieving results. Managed Services | Fonteva Association Management Platform

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